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RWC 2010 Programme - Thursday, 4th March 2010

Morning Programme ( Expand all | Contract all )

  • 7.45 Morning refreshments and registration for breakfast briefing

     

  • 8.00 Breakfast briefing: Navigating retail opportunities in one of the largest and the most successful emerging markets of Europe: Poland - and the surrounding region

    • Despite arrivals of international retailers the market is still very much unsaturated
    • A portrait of the Polish consumer and the local retail market – surprisingly similar to the UK
    • Retail successes and failures so far – plus reasons for both
    • Specific opportunities for retailers
    • The best way forward

    Mark Olbrich
    Director – Supervisory Board, KOMEX - market leading clothing retailer
    Director – Supervisory Board, KAKADU - market leading pet stores operator
    Advisor to private equity investors in the retail sector across Central/Eastern Europe

  • 8.00 Morning refreshments and registration for main conference

     

  • 8.45 Chair's Opening Remarks

    Declan Curry

  • 8.50 Opening Keynote

    Mark Lewis, MD - UK, eBay

  • 9.30 A portrait of the consumer in 2010

    • What is the consumer concerned about? What is the consumer confident about?
    • How have shopping behaviours changed?
    • In the hunt for value, has consumer behaviour changed permanently?
    • Is price-consciousness sticky? Will the throwaway mentality return?
    • Looking beyond recessionary-driven changes and examining more broadly how consumer attitudes and behaviours are evolving
    • What is retail's share of the consumer pound? How is it changing?
    • Who is the 2010 consumer? Three different views

    Daniel King, COO, mySupermarket.co.uk
    Geraldine Huse, General Manager, Customer Business Development, Procter & Gamble UK and Ireland
    Gillian Berkmen, Group Brand and Commercial Director, Mothercare
    Luke Jensen, Managing Director Non Food, Sainsbury's

  • 10.00 The Big Debate: What is the future of retail?

    • Impact of and increasing relevance of technology to shoppers
    • Over the next ten years:
      - How will channels change?
      - How will shopper behaviour change?
      - How will production and sourcing change?
    • What do retailers need to do now to get ready for the future?
    • With a presentation of the UK's entry for the Retail Futures Challenge

    David Wild, CEO, Halfords
    Gregory Hodge, Research Director, Planet Retail
    Chris Spalding, Managing Director, Leapfrog UK

  • 10.30 Morning refreshments

     

  • 10.50 Keynote

    Brian McBride, Managing Director, Amazon.co.uk

  • 11.30 The Big Debate: Multichannel

    • What is true multichannel?
    • How can retailers determine the optimum mix of retail propositions to ensure they are always where their customer is?
    • How can multichannel deliver true growth to the retailer and value to the customer?
    • Examining the economics of multichannel – what is the most profitable proposition?
    • How to manage differential pricing across channels
    • How can retailers resolve the tension between the high street showroom and the online shop?
    • What is coming down the line in terms of new channels?

    Alan White, CEO, N Brown
    Mark Newton-Jones, Group Chief Executive, Shop Direct
    Peter Fitzgerald, Industry Leader, Retail, Google UK
    Paul Emslie, Trading Director - Technology, Argos
    Susan Aubrey-Cound, Director of Multichannel Development, Marks & Spencer

  • 12.00 The Big Debate: People and skills

    • How can retailers use staff engagement to drive business success?
    • In a challenging environment, how can retailers find and use positive messages to ensure staff feel motivated and celebrated?
    • Innovations in incentives and remuneration in a tough economy
    • What should retailers be doing now to minimise staff turnover once the economy bounces back? Fostering staff loyalty, long-term
    • To what extent is there a skills lag within retail? And should business or the public sector be responsible for closing it?
    • How can the industry further promote retail as a career choice?

    Richard Smith, Managing Director, Lloyds Pharmacy
    Richard Baker, Operating Partner, Advent International; Former CEO, Alliance Boots
    Professor David Macleod

    Followed by panel discussion with Leo McKee, CEO, Brighthouse and Anne Seaman, CEO, Skillsmart Retail

  • 12.40 Navigating Retail

    Chris Dawson, Owner, The Range

  • 13.10 Lunch

     

  • 14.00 Innovation and creativity lab - a series of short presentations

    Products and retail experience

    • Why innovation, rather than price, should drive point of difference

    Technology

    • Exploring how technology can enable new channels and innovative ways of reaching the consumer

      - How can retailers and brands make the most of this?
      - Is mobile another retail channel or another marketing medium?
      - What are the channels of tomorrow?
      - Is technology driving retail or vice versa?

    Business processes

    • Does "innovation" just mean new products and services? Or can it go beyond that? Looking at how innovation in business models could help retailers grow sales and increase numbers of customers
    • How can retail leaders harness, develop, and implement new ideas? And what processes and structures need to be in place to facilitate this?
    • Showcasing innovative business models from outside retail
    • Accelerating cash improving processes and unlocking funding, and verifying promotional income in real time

    Rana Khodadoust, Strategist, Wolff Olins
    Owen Hughes, Design Director, Wolff Olins
    Stan Laurent, CEO, Photobox
    Colin Glass, Non-Executive Chairman, Sccope
    Chris Anastasiou, CMB, Director Strategic Network & Business Development, Western Union
    Adam Simon, Managing Director, Client Services, PRGX

  • 14.00 Restructuring for growth

    Bill Grimsey, CEO, Focus DIY

  • 14.30 Harnessing Social Networking

    • How do you monetise social networking? Why should retailers be investing in it?
    • Is social networking only for youth-oriented retailers? Examining which sectors are most suited to marketing via this medium
    • What else is social networking good for?
    • Jimmy Choo case study

    Charlie Osmond, Co-Founder and Managing Director, Fresh Networks


Stream A - Consumer ( Expand all | Contract all )

  • 15.00 Differentiating the retail proposition

    • With the continuing rise of multichannel, how can retailers achieve a comprehensive single customer view?
    • How can retailers get more data without overstepping the line? And what is the best way to manage it?
    • How can retailers use this information - and other tools - to generate loyalty, enhance their product offering and improve customer service

    David Wild, CEO, Halfords

  • 15.30 Afternoon refreshments

     

Stream B - International ( Expand all | Contract all )

  • 15.00 International track

    • Will international retail provide greater ROI than home?
    • How do consumers outside the UK differ?
    • Is it more important for retailers to maintain a consistent identity and offering overseas, or is localisation the way forward?
    • Using ecommerce to expand internationally; a cost-effective toe in the water?

    Bryan Roberts, Global Research Director, Planet Retail
    Tim Curtis, UK Managing Director, Lands' End
    Mark Olbrich, Director, Supervisory Board, KOMEX and KAKADU

  • 15.30 Afternoon refreshments

     

Evening Programme ( Expand all | Contract all )

  • 15.45 How does online need to evolve to remain Retail's Beacon of Hope?

    • Pureplays can get away with not making a profit. Discuss.
    • Looking at the rise of Multi E-channel - and how retailers' ecommerce strategies need to adapt
    • What does the online shopper expect in terms of online experience, service and fulfilment? How is the norm changing?
    • How is online being used by brands and content-owners to go direct to consumer? And what does this mean for existing retailers?

    Steve Robinson, CEO, M and M Direct
    Julia Reynolds, Chief Executive Officer, Figleaves
    Jody Ford, Director of Sellers, eBay
    John Dutton, General Manager, George.com

  • 16.15 Whither the CSR agenda?

    • In a down economy, consumers and retailers don't care about CSR. Discuss.
    • What are retailers and brands doing to keep CSR high on their agendas?
    • Balancing the need to be "good", with the need to be good for business
    • What is sustainable retail?

    Dax Lovegrove, Head of Business Relations, WWF
    Mike Barry, Head of Sustainable Business (and Plan A), Marks & Spencer

  • 16.45 Consumer-driven innovation

    Geraldine Huse, General Manager, Customer Business Development, Procter & Gamble UK and Ireland

  • 17.15 An INTERVIEW with LORD HARRIS OF PECKHAM, Chairman, Carpetright

    Lord Harris of Peckham, Chairman, Carpetright

  • 17.55 Close of Retail Week Conference 2010

     

  • 19.30 Oracle Retail Week Awards, Grosvenor House, London W1

     

 

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